Course Directory > General Management

Frontline Leadership

Overview

This program is aimed at frontline managers and supervisors who have a calling for and the responsibility of a leader and are seeking to develop the experience and skills to successfully lead others. Participants will be exposed to a balance between theory and practice in the art of leadership and will gain the confidence to apply the skills they will learn.

Designed For

Supervisors and frontline managers with leadership responsibility.

Content

• What is leadership, and in particular what is frontline leadership?
  
• Models and theories of leadership
  
• What is authority and how is it exercised in a leadership context?
  
• Understanding the difference between and making the transition from a team member to a frontline leader
  
• Leaders acting as role models.
  
• Working to and within an organisation’s values
  
• Leadership organisational performance and KPIs
  
• Leading teams to achieve outcomes
  
• Leadership and decision making and implementing the outcomes from decisions
  
• Giving feedback to team members on their individual performance and the team’s performance
  

Learning Outcomes

• Understand different models of leadership and when and how to apply them
  
• Understand what leadership means in a frontline management context
  
• Motivate others to achieve outcomes
  
• Lead decision making processes within the team
  
• Give feedback on performance to team members
  

Relationship to Accredited Training

This course meets the requirements of the following units of Competency:

• BSBMGT401A - Show leadership in the workplace
  

This unit of competency is a core unit of the Certificate IV in Frontline Management and may be undertaken as an Electives towards qualifi¬cations within the Business Services Training Package.

Related Information

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